SHIPPING & RETURN POLICY
Geneflora always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for upgraded shipping at no charge.
FREE 30 DAY RETURNS
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Geneflora, you can return your qualifying item(s) for a full refund within 30 days of purchase – no catches or exceptions! Returns must be new with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Contact us to start your easy self-service return. If you have received defective, damaged or incorrect merchandise, please contact us directly.
Once we receive your qualifying return and approve your refund, Geneflora will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.
You also have the option to exchange an eligible order instead of returning it for a refund. Our exchange process is slightly different than others because we want to get your new order to you faster! The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is initiated. Geneflora will then use that e-Gift Card to process your exchange order prior to Geneflora receiving your original order back – we just require the original order be returned within 14 days (NG Inc. will provide a free return label). If we do not receive the original order back within 14 days, the credit card on file will be charged the full amount of the replacement order. However, if the exchange order is subsequently returned, NG Inc. will issue the refund back to an e-Gift Card for the full amount (less any shipping charges from the original order) instead of the original method of payment. Please contact us to initiate your exchange.
SHIPPING DESTINATIONS & SPEEDS
Geneflora ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Just because shipping is free, doesn't mean it should take a long time. Geneflora offers 3 shipping speeds: 3-5 business days, 2-business days, and 1-business day. You may expedite your shipping at the Checkout page. Please note some items are ineligible for expedited shipping – such as watches containing lithium batteries – these items will be marked as such in the product description. Expedited shipping is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). Delivery dates are subject to order cut-off times or carrier delays.
Contact us – the Geneflora Customer Loyalty Team is available 9am to 6pm PST Monday thru Friday!